HANDICAPS WELFARE ASSOCIATION

an organisation of the disabled for the disabled by the disabled

Personal Mobility Aids

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Frequently Asked Questions
  1. What is considered a Personal Mobility Aid (PMA)?

    Answer:
    A Personal Mobility Aid is a mobility device (with at least 3-wheels) that assist a physically-challenged person to travel. Wheelchair and mobility scooters are some of the common PMAs.

  2. Can I board a public bus with Personal Mobility Aid?

    Answer:
    For your own safety, you are only allowed to board wheelchair-accessible buses (WABs) with your wheelchair or personal mobility aid. The WABs are designed for easier boarding and have more space available. They can be recognized by the wheelchair decal displayed on the front windscreen.

  3. What size of Personal Mobility Aid is allowed on wheelchair-accessible public buses?

    Answer:
    The wheelchair/Personal Mobility Aid should not exceed 1,200 mm (length) and 700 mm (width). The total weight of the wheelchair/PMA and its user should also not exceed load limit of 300 kg for the safe operation of the ramp.

    Passenger using wheelchair/Personal Mobility Aid is advised to board wheelchair-accessible buses (WABs) as they are designed for easier boarding and have more space available. They can be recognized by the wheelchair decal displayed on the front wind screen.

  4. Can I use the wheelchair ramp to board the bus with my Personal Mobility Aid?

    Answer:
    Yes, the ramp is catered specifically for passenger in wheelchair (PIW) and passenger using Personal Mobility Aid.

  5. How do I board the bus with Personal Mobility Aid?

    Answer:
    Passenger using wheelchair/Personal Mobility Aid will be assisted by the Bus Captain to board the bus from the rear door.

    At bus interchanges, please wait at the priority queues/zones or next to the queues. Passenger in Wheelchair (PIW)/Personal Mobility Aid will be given priority, followed by parent/caregiver with stroller and then other passengers.

    At bus stops, PIW/passenger with PMAs will be given priority and the remaining passengers will board on a first-come, first-served basis.

  6. Can PIW/passenger in PMA board and alight at all bus stops?

    Answer:
    Most of the bus stops in Singapore are wheelchair accessible but some of them (such as those located at five-foot ways) may not be barrier-free/wheelchair accessible. Due to safety reasons, PIW and passenger in PMA will not be allowed to board and alight at these bus-stops. For such situation, signage has been installed to enable passengers to identify an inaccessible bus-stop (please see below).

    Bus Stops with Non WAB Buses Sign

  7. If there is a PIW/passengers with Personal Mobility Aid waiting for the bus or already in the bus, can I still board the bus with the Personal Mobility Aid?

    Answer:
    It depends on the number of designated wheelchair space available on the bus. If there are 2 designated wheelchair space on the bus and one of them is unoccupied as in this case, you may board the bus.However, if there is only 1 designated wheelchair space and it is already occupied by anotherPIW/passenger with PMA, please wait for the next wheelchair-accessible bus.

  8. How do I position my Personal Mobility Aid safely in the designated wheelchair space?

    Answer:
    Passenger using wheelchair/Personal Mobility Aid will be assisted by the Bus Captain to board the bus from the rear door. Similar to a wheelchair, the Personal Mobility Aid shall be positioned facing the rear of the bus in the designated wheelchair space, with the brakes applied. Passenger in Wheelchair/Personal Mobility Aid should hold onto the handrails at all times.

    Wheelchair/ Personal Mobility Aid should not be positioned along the aisle or in any other location that obstructs the entry/exit of passengers on the bus.

  9. What should I do if the bus is crowded when I am going to board the bus with Personal Mobility Aid?

    Answer:
    If the bus is very crowded and there is no space for the Personal Mobility Aid in the designated wheelchair space, we seek your understanding to wait for the next wheelchair-accessible bus.

  10. Why are priorities accorded to PIWs and passengers in Personal Mobility Aids travelling on public buses?

    Answer:
    Public transport is essential for passengers with mobility difficulties and existing medical condition to live independently. We seek your understanding and patience to help create a more accessible and inclusive public transport system to cater to the needs of various commuter groups such as passenger-in-wheelchair (PIW) or Personal Mobility Aid.