Transport Services



Our special needs transportation schemes deploy a fleet of wheelchair-accessible vans/buses. These specially adapted vehicles provide ready transportation for our clients with mobility-related disabilities, enabling them to commute to and from work, school, vocational training, hospital/rehabilitation visits and/or recreational activities.

Upholding the belief that our fellow community members with disabilities should not be denied transportation opportunities, we introduced our dedicated transport services in 1980. These purpose-built vehicles, equipped with hydraulic lifts, have helped to fill the gap in transportation for the physically challenged, allowing them access to an affordable and reliable transportation means.
Dial-A-Ride
This scheme involves a door-to-door service, deploying mini-buses specially equipped to carry passengers in wheelchairs. It caters to the needs of people with physical disabilities (PWDs) and frail elderly who may have difficulty relying on existing public transportation modes. Clients may also book door-to-door ad-hoc trips in advance.

Our Dial-A-Ride transport service remains popular with the physically challenged who require dedicated transport for purposes ranging from medical consultations to rehabilitation sessions to enrichment/educational lessons and/or social and recreational activities.

(Note: For safety reasons, we do not physically carry PWDs up and/or down the stairs; a stair-crawl device might be deployed instead to facilitate their movement up and/or down staircases, for clients not residing at lift-landing levels;

Dial-A-Ride costs: Current charges is S$35.00 for a one-way trip

(Stair-crawl charges: $8.50 per usage)

Note: – No additional charges for first caregiver; for every subsequent caregiver, $10.00 per person will be levied.

A Peak-hour Surcharge of S$3.00 will apply for the following timings on weekdays:- 9.00am – 10.00am 4.00pm – 6.30pm

Taxi Subsidy Scheme
Through this scheme, we enable persons who are physically disabled to travel on taxis to and from their workplaces and educational institutions at highly subsidised rates.

For more information on how to qualify to this scheme click here
Medical Escort Transport
Since 2014, HWA has embarked on Medical Escort Transport (MET) service through Ministry of Health (MOH) subvention programme for our clients with medical appointments and especially to cater to the needs of PWDs and/or frail elderly who has little or no caregiver support and unable to utilise public transport. Our dedicated fleets of vehicles are deployed to cover central and western region of Singapore
Rehab Transport
This scheme provides a door-to-door service, to ferry our clients to either of our two Rehabilitation Centres (at Whampoa and Jurong Point) on a daily basis.
AIC Centralised Transport
In partnership with Agency for Integrated Care (AIC), HWA is providing two-way transport service for clients participating in daycare facilities/centres within the central Regional Health System (RHS) area particularly cluster 8 of Singapore (includes, Toa Payoh, Whampoa and Novena).
Ministry of Social and Family Development (MSF) Dedicated Transport for PWDs
A dedicated transport assisted by MSF through a grant to serve PWDs in attending disability-linked services such as the Early Intervention Programme for Infants and Children (EIPIC) programme, Special Education (SPED) Schools, Day Activity Centres (DACs) and Sheltered Workshops. HWA aims to improve the quality and efficiency of the dedicated transport service for these groups.
Chartered Service
Enables external organization that includes both profit or non-profit, and other Social Service Organisation to charter our vehicles and transport their clients who are PWDs or elderly for their outings and activities. Also we are working with travel agencies specializing Accessible Tourism.
Driving Instruction Scheme
This service aims to improve the mobility and independence of PWDs with driving license. Enabling PWDs to operate their own vehicle with modifications either electronic or mechanical gadgets, these gadgets can fitted onto most vehicles that are certified and approved by the Land Transport Authority (LTA).

Clients must undergo Driving Assessment and Rehabilitation Programme (DARP) conducted by Tan Tok Seng Hosptal (TTSH) or Ng Teng Fong General Hospital (NTFGH). Lessons and examinations are conducted in ComfortDelGro Driving Centre in Ubi and Singapore Safety Driving Centre in Woodlands Industrial Park.
Sale of Assistive Gadget for Drivers with Disabilities
We sell assistive devices to help drivers with disabilities in operating their vehicle, either electronic or mechanical gadgets such as hand-controlled gadget, left foot accelerator (for manipulating the car’s accelerator and brake pedals), and steering knobs (which can be fixed onto the steering wheel, allowing drivers with a weak grip to steer the vehicle with ease).

For more information on our gadget, kindly contact Mr.Vincent Kok tel: 6254 3006 ext. 201
Handicare Cab Scheme
This scheme is a collaboration between ComfortDelGro and HWA to provide PWDs with the means of commuting on ComfortDelGro (CityCab and Comfort) taxis. A dedicated scheme introduced for the convenience of wheelchair-bound clients to reduce the difficulty of securing a cab during rush hour. It is a taxi booking service that guarantees a cab driven by a specially-trained cabby. This scheme also sets out to meet the mobility needs of clients certified with permanent physical disabilities and who are dependent on taxis as a primary means of transport.

This scheme is a collaboration between ComfortDelGro and HWA to provide PWDs with the means of commuting on ComfortDelGro (CityCab and Comfort) taxis. A dedicated scheme introduced for the convenience of wheelchair-bound clients to reduce the difficulty of securing a cab during rush hour. It is a taxi booking service that guarantees a cab driven by a specially-trained cabby. This scheme also sets out to meet the mobility needs of clients certified with permanent physical disabilities and who are dependent on taxis as a primary means of transport.

Download Application Form & Verification Form here to view:
  • Eligibility Criteria
  • Application Procedure
  • Rules and Regulations for Approved Applicants
  • Social Services

Transport Form


Select the service you would like to know more about:

Dial-a-RideMonthly Transport SchemeRehab Transport CharterDriving Instruction SchemeHandicare Cab SchemeMedical Escort TransportAIC Centralised TransportMSF Dedicated TransportChartered Services